Ilias Tzanis

Software Engineer | Conversational AI Developer

Igoumenitsa, Greece iliastzanis1@gmail.com +30 6956001475

Education

MSc Big Data & Networked Systems

Ionian University 2022 – 2024

BSc Informatics

Ionian University 2016 – 2022

Skills

Conversational AI & IVR: Omilia OCP
Languages: JavaScript, Bash, Python
AI-Assisted Dev: Cursor IDE, Claude AI
Testing & QA: Omilia Testing Studio, YAML
Web: HTML, CSS, WordPress, WooCommerce
Mobile: Flutter, Firebase
Monitoring: Grafana, ServiceNow
Version Control: Git, GitHub

Languages

Greek (Native)
English (Professional)
German

Profile

Software Engineer specializing in Conversational AI and IVR development, delivering production-grade applications for enterprise clients on Omilia’s OCP platform. Hands-on with JavaScript, Bash scripting, AI-assisted development, and automated testing. MSc in Big Data & Networked Systems with a thesis in Deep Learning.

Experience

Software Engineer — Conversational AI Developer

June 2024 – Present | Omilia · Remote

Design and develop IVR applications for enterprise clients using Omilia’s OCP platform. Implement call-flow logic and business rules in JavaScript. Use Cursor IDE with Claude AI to maintain high development velocity and code quality. Write Bash automation scripts for deployment and environment management. Build and run automated regression tests with Omilia Testing Studio and YAML test definitions. Work directly with clients and internal teams to ship production-ready solutions. Selected for on-site deployment to Sydney, Australia (February 2026) to support Optus in delivering a public sector Conversational AI implementation.

Application Support Analyst — SL2

June 2024 – March 2025 | European Dynamics · Remote

Delivered SL2 technical support ensuring system stability and SLA compliance. Monitored performance via Grafana and escalated incidents to reduce downtime. Resolved tickets in ServiceNow collaborating with developers and business analysts.

Front-end Developer

April 2024 – July 2024 | DonDigital.gr · Freelance

Built and maintained e-commerce sites using WordPress, WooCommerce, CSS, and JavaScript. Delivered UI improvements and plugin integrations that improved usability and client satisfaction.

Web Developer & Technician

March 2023 – October 2023 | .COM Business Computing

Managed client websites on WordPress and provided hardware and software technical support.

Projects

Bitcoin Price Prediction — Deep Learning

MSc Thesis. Researched and implemented ARIMA, SVM, and LSTM models to predict Bitcoin prices from historical market data. Focused on time-series feature engineering and model performance comparison.

LocalTaste — Mobile Application

Led a 3-person team to design and build a Flutter & Firebase mobile app showcasing traditional Corfu recipes and local food products. Responsible for architecture, UI/UX design, and delivery.